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March 28 2024     EnglishEnglish

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Customer Service agent (for night shift, weekend and/or public holiday shift):

Job description:



Submitted by The Student Hub... on Wed, 2021-09-01 15:03

The Student Hub Online, a fast-growing EdTech company, is seeking a dynamic customer service agent. The customer service agent is responsible for attending and resolving all incoming student or prospect queries. It is essential to be a 'people person' as you will spend your day ensuring that customers are happy with the product and the level of customer service they receive.

The customer service agent is also responsible for attending and resolving all technical and administrative student queries timeously. We are seeking for a customer service agent to fill the night shift, weekend and/or public holiday slots. This full-time position is located at our Cape Town offices.

KEY OUTPUT/ RESPONSIBILITIES

• Offering assistance to customers to ensure they are assisted timeously in conformity with the response metrics .

• Investigating and solving customer problems.

• Refer customers to senior staff when necessary.

• Creating a new feedback procedure for clients or improving upon the existing model.

• Meeting with management to discuss possible improvements to the company's customer service.

• Data entry and research as required to troubleshoot customer problems

• Resolving customer complaints, managing database records, drafting status reports on customer service issues

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing refund forms, applications, and registration requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support

Requirements: 

PERSONAL COMPETENCY REQUIREMENTS

• Goal orientated, and solution driven

• Teamwork

• Adhering to Principles and Values

• Writing and Reporting

• Quality and Detail Orientation

• Customer Focus

• Pro-Activity - creative thinking (come up with new ways to improve customer service)

• Information Gathering and Problem Analysis

• Outstanding oral and written communication expertise

• Adapting and Responding to Change

• Coping with Pressures and Setbacks

• Self- Motivated

EDUCATION AND practice

• Computer literate (can work confidently with MS package)

• Matric, diploma or any equivalent qualification

• Minimum 1 year practice in customer service environment

• capability to stay calm when customers are stressed or upset

You are welcome to send your CV with subject line: Customer Service agent. Please note that only short-listed candidates will be contacted.

Employment Type: 

Contract

Employer's name 

TSH Online

Company Job location: 

   » Cape Town - Southern SuburbsClick here to apply

Skills:

Job Category: Broadcast/Publishing [ View All Broadcast/Publishing Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 03/22/2024 / Viewed 689 times
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