CASE MANAGEMENT agentS (Ref. CSOS/CMGP/08/21):

Job description:

Submitted by Community Schem... on Tue, 2021-08-31 19:35

• Assessment of all applications for dispute resolution to determine jurisdiction and process those matters falling within CSOS jurisdiction.

• Identification of issues in dispute in terms of Section 39 of the CSOS Act.

• Prepare Notices in terms of section 43 of the CSOS Act.

• Facilitate submissions received from various interested parties in terms of Section 44 of the CSOS Act.

• Set the matter down for a Conciliation hearing in terms of Section 47 of the CSOS Act.

• Prepare file for Conciliation hearing.

• Managing and capturing reports on case management system in the division.

• Assist with telephone complaints as well as walk-in candidates.

• Providing weekly feedback to complainants.

• Provide monthly reports on all matters.

• Maintain diary of all matters.

• Assist with various adhoc administrative support and tasks within the division.

Requirements: 

• Degree in Law.

• expertise of Dispute Resolution processes and Community Schemes.

• Professionalism.

• Active listener.

• Impact and influencer.

• Team player.

• Strong customer service expertise.

• High attention to detail and accuracy.

• Excellent oral and written communication expertise.
   » appropriate for people with a discapability

Employment Type: 

Permanent

Employer's name 

Community Schemes Ombud Service

Company Job location: 

   » CenturionClick here to apply

Skills:

Job Category:	Broadcast/Publishing [ View All Broadcast/Publishing Jobs ]
Language requirements:
Employment type:
Salary:	Unspecified
Degree:	Unspecified
Experience (year):	Unspecified
Job Location:	Other
Company Type	Employer
Post Date:	04/10/2024 / Viewed 716 times
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